Privacy Policy

Introduction

Sub-Zero Repair Scarsdale ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our appliance repair services in Scarsdale and surrounding areas.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a service appointment
• Contact us via phone at (914) 275-0968
• Fill out a contact form on our website
• Subscribe to our newsletter or promotional communications

This information may include:

• Name
• Email address
• Phone number
• Service address
• Appliance information (brand, model, issue description)
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Device information

How We Use Your Information

We use the information we collect to:

• Schedule and provide appliance repair services
• Communicate with you about your service requests
• Send appointment confirmations and reminders
• Process payments for services rendered
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). You may request disclosure of the categories and specific pieces of personal information we have collected, request deletion of your information, and opt-out of the sale of your personal information (note: we do not sell personal information).

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: (914) 275-0968
• Address: 777 Westchester Ave Suite 145, White Plains, NY 10604
• Online: Contact Form